Refer a patient. Get a named coordinator in one business day.
Clementine ABA is designed to work seamlessly with pediatricians, neurologists, SLPs, OTs, and school psychologists. Send us a referral through our online intake - we confirm within one business day, handle insurance verification end-to-end, and loop you back on consented progress so you know where your patient lands.
- 1 business day to confirmation - named coordinator, real phone number
- Insurance verification + prior auth handled on our desk
- Closed-loop updates when families consent - you don't lose the patient
Five steps. Zero guesswork.
Most referral pathways end at the form. Ours doesn’t. Here is the full lifecycle of a Clementine ABA referral - what we do, when, and what reaches back to you.
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Day 0
Referral lands with a named coordinator.
Your form goes straight to a Clementine ABA family coordinator - not a generic inbox. Faxes, EHR-direct, and secure uploads all route to the same human.
Family coordinator -
Day 1
We confirm receipt and call the family.
Within one business day, the family hears from us, you receive a confirmation note, and intake is scheduled. If we can't reach the family on the first try, we tell you.
Family coordinator -
Days 2-5
Insurance verification and prior auth - on our desk.
We verify benefits, run prior authorization, and translate the language for the family. You will not field the call from the parent who can't read their EOB.
Insurance team -
Weeks 1-4
Assessment scheduled and care started.
Our clinical lead conducts the intake assessment, drafts the treatment plan, and matches the family to a session team. Most families start care inside four weeks of your referral.
Clinical lead -
Ongoing
Consented progress notes back to you.
If the family consents, your office receives a brief progress note at first session and at major plan reviews. We don't overstep your treatment recommendations - we report against them.
Family coordinator + clinical lead
Submit a referral securely.
Use the form below - or fax to the number our team will share when you call. We confirm receipt within one business day, every time.
Numbers we're willing to put behind the promise.
Most ABA practices talk about being responsive without saying what that means. Here is what we measure - and what we’ll publish when we’ve delivered it long enough to call it a track record.
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1 dayReferral to confirmationNamed coordinator, real callback
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100%Insurance handled by usVerification + prior auth never land back on you
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~4 wksReferral to first sessionVersus a 6-month industry waitlist average
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3xClosed-loop touchpointsReferal sent, Initial confirmation, and plan-review note
We'll publish referral-to-first-session medians once we have a clean year of data. Until then, these are commitments, not boasts.
Four things we won't do.
We have spent careers inside autism-services organizations that quietly treat referring providers as a one-way input. Here is what we refuse to do.
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We won't ghost the referring provider.
Every referral gets confirmed within one business day, by name. If the family declines services or doesn't engage, we tell you - so you can route them elsewhere.
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We won't make you chase insurance answers.
Benefits verification, prior auth, denials, and appeals are our work, not yours. The family hears from us about coverage - they shouldn't hear about it from your front desk.
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We won't overstep your clinical recommendations.
Your differential, your med list, your IEP - we report against them, we don't rewrite them. If we see something clinically inconsistent we call you, not the family.
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We won't release notes without consent.
When authorized by the family, we keep referring providers informed with meaningful updates. We treat consent as a hard line, not a box to check for the sake of looking responsive.
What your patient will actually receive.
If you want to know what care looks like on the other side of the referral, the three pages below cover the substance - clinical model, settings, and how families experience us.
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Clinical model
How a Clementine plan grows
What happens from intake assessment through monthly progress reviews - the structure your patient will move through.
See our approach -
Care settings
In-home, center, or school-based
Where therapy actually happens. We staff three settings and we'll match the family to the one that fits their week, not ours.
Compare settings -
Insurance navigation
How we handle benefits
The work we take off your desk - verification, prior auth, denials, appeals. State-by-state plan support.
See insurance support
Questions from referring providers.
Common questions we field from pediatricians, neurologists, SLPs, OTs, and school psychologists. Have one we missed? Our clinical liaison is one call away.
Sending the referral
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What's the fastest way to send a referral?
The secure form on this page is the fastest. We also accept faxed referrals and EHR-direct sends - call our clinical liaison and we’ll route your office to whichever channel your practice uses today. We confirm receipt by phone or secure message within one business day either way.
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What documents do you need?
At minimum: the patient’s name, DOB, caregiver contact, and insurance plan. Most useful: a recent diagnostic evaluation, any prior ABA records, and your clinical concerns or goals for the referral. If you don’t have a diagnostic evaluation yet, we can refer you out to an independent clinician - the referral can still move forward.
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Can I refer a patient who doesn't have a diagnosis yet?
Yes. Clementine accepts referrals before a child has an autism diagnosis. We refer them to a qualified independent clinician and the referral to Clementine can still begin while the evaluation is being arranged.
What you'll hear back
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Will I know whether the family engaged?
Yes. Every referral gets a status update from us - engaged, declined, or unable to reach. If a family declines or never responds, we tell you so you can route them elsewhere. You won’t be left wondering.
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Will I receive progress notes?
If the family signs a release, yes. Standard cadence is a brief note at first session, periodic check-in, and notes at major plan reviews. We can also align with your EHR cadence - tell us what works for your office and we’ll match it.
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Do you coordinate with the school or other clinicians?
Yes, with consent. We regularly coordinate with SLPs, OTs, school IEP teams, and primary care. Our position is that the child’s team works better when it talks - we’ll join calls, share session data, and adjust strategies to align with what other providers are seeing.
Insurance and access
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Which insurance plans do you accept?
Coverage varies by state. We accept most major commercial plans, Medicaid managed care organizations. Our insurance page has the full state-by-state breakdown, and our team will verify benefits for any referred family.
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Will the family face a long waitlist?
We staff carefully to avoid the 6-month waitlists common in our industry. Most families referred to Clementine begin care within four weeks of referral. If our caseload is full in a particular region, we’ll tell you upfront and route the family to a trusted alternative.
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How does cost get communicated to the family?
We provide families a cost summary after benefits verification - copays, coinsurance, deductible status, and any out-of-pocket exposure - before they commit to starting care. They never get a surprise statement.
Want to talk through a specific patient?
Our clinical liaison can walk through a case before you send the formal referral - useful for complex insurance, comorbid presentations, or families with limited English.